Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party
These terms and conditions constitute an agreement between Vietnam Tour Booking and clients. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there is any change.
Continuing to use the site after a change has been made is your acceptance of those changes.
All tour prices are quoted in American Dollar per person (twin sharing basic), inclusive of 5% service charge and exclusive of 10% VAT tax.
2. Included in quoted programs:
3. Not included in quoted programs:
We require full payment for all online bookings with Vietnam Tour Booking. The prices quoted in the website of Vietnam Tour Booking are net prices received by Vietnam Tour Booking and exclusive of any kind of bank fee/ transaction fee when making the payment. There are 2 payment methods available, details can be found at: http://www.vietnamtourbooking.com/how-to-book-and-pay.html
Vietnam Tour Booking strongly suggests the payment via OnePay and PayPal as they are fast and easy to refund for customer in case the tour is canceled or modified.
5. Amendment, cancellation and refund
5.2 Cancellation from travelers
For almost of our tours, once tour is confirmed and fully paid but for one reason they cancel the tour, the following charges will apply in the event of cancellation prior to tour commencement:
5.3 Cancellation from Vietnam Tour Booking
In the event Vietnam Tour Booking cancel a trip, for any reason, we will contact you immediately and offer you the alternatives or all money for services described in the reserved itinerary will be refunded in full. Such alternatives require a close cooperation and harmony between both you and Vietnam Tour Booking. Please send an email to us at firstname.lastname@example.org to discuss, we are happy to listen and do all our best to give you the fairest things possible.
In the event of such a cancellation, any client with pre-paid reservations or guaranteed confirmations shall be notified as soon as possible and a full refund of any payments on the un-used portion of transportation service, hotel service, domestic air flights, car rental or tours will be given. The transaction fee will be charged to Vietnam Tour Booking.
Vietnam Tour Booking is not responsible for any expenses incurred by the client or for non-refundable air tickets, equipment, medical costs, etc.
Vietnam Tour Booking reserves the right to cancel any trip package, itinerary or any part of a client’s itinerary due to insufficient sign-ups, overbooking, or anything else resulting directly or indirectly by the acts of God, detention, annoyance, machinery breakdown, quarantine, bad weather, or causes beyond its control.
Voucher will be issued by Vietnam Tour Booking after the booked trip is confirmed and payment is completed. A travel voucher will be sent by email/fax or snail mail to passenger.
7. Liability and Insurance:
Vietnam Tour Booking is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, we will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
9. Children discount:
Your personal information will not be released unless the law permits it or your permission is granted.